White text on a light gray background reads “zaniac” with stylized letters, followed by “K-8 STEM After-School Programs & Camps.”.
1 Town Square Blvd., Suite 120, Asheville, NC 28803
(828) 575-0355
asheville@zaniaclearning.com
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FAQs

Answers to Your Questions

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At Zaniac, we understand that parents and students may have questions about our programs and services. Below are answers to some of the most common inquiries to help you understand how we can benefit your child’s educational journey.

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Yes, we offer the option to attend a single class before committing to a program. The cost of the trial class will be credited toward the full course fee if you choose to enroll. Please contact us for details on single-class rates.

Zane Math is structured to align closely with school grades but is flexible to accommodate students’ specific learning needs:

  • Levels 1-2 for Kindergarten to 1st grade
  • Levels 3-5 for 1st to 3rd grade
  • Levels 6-8 for 3rd to 5th grade
  • Levels 9-11 for 5th to 7th grade
  • Levels 12-14 for 7th to 8th grade

Zane Math complements the Common Core by offering a structured, measurable approach to math learning. Starting with an assessment to gauge current understanding, the program includes weekly milestones to ensure comprehension and retention, providing a robust foundation in K-8 math concepts.

At Zaniac, we welcome students from Kindergarten through 8th grade. For programs requiring reading skills, such as Chess, students must be able to read. We make exceptions for young prodigies or older students needing extra support in math.

Zaniac offers private tutoring across all subjects we teach. However, tutoring is only available on our campus, and our instructors are not permitted to provide competing services outside of Zaniac facilities.

While Zane Math courses are focused on curriculum-based learning, students are welcome to use our Homework Help Center for assistance with their school assignments outside of their Zane Math sessions.

Our classes maintain a low student-to-instructor ratio, ensuring personalized attention. We also offer private classes for more focused learning experiences.

Zaniac sets itself apart by providing a fun and inspiring environment filled with the latest technology for experiential learning. Our unique courses, like LEGO Robotics and Minecraft, integrate play with serious learning, making us a standout choice for STEM education.

Zaniac’s assessment-based curriculum ensures that learning is always at the right level for the student, challenging them with new problems and concepts that are appropriate for their current understanding. This approach keeps learning engaging and effective, avoiding repetition or inappropriate difficulty levels.

Zaniac offers 1 make-up session per child, per program, course or event with at least 24-hours prior notice to the Campus Manager. This allows us to reschedule instructors who are otherwise scheduled for your child. Additionally, make-up sessions for a program, course or event will be offered if we cancel a session due to inclement weather (we will proactively reach out to reschedule a session due to inclement weather). Make-up sessions are not be provided for any camps. Make-up sessions are not provided for programs, courses or events which are cancelled less than 24 hours of the session start time. Any make-up sessions will be provided based on campus availability and any make-up session must be rescheduled within 30 days of the missed session. Contact the Campus Manager to cancel or to schedule a make-up session.
 
Programs, Courses and Events: For cancellations made prior to 2 weeks of the start date of the program, course or event, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $30 (or the total amount if it is less than $30), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations made within 2 weeks of the start date of the program, course or event, the customer will receive a credit to their Zaniac account in the amount paid less a cancellation fee of $30 (or the total amount if it is less than $30). For cancellations of a program or course made after the first session is already taken, a $50 fee will be assessed for the first session and any remaining amount paid will be refunded. No refunds or credits will be made after the second session is taken (with the specific exception that if the cancellation is due to the student’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $30 per program, course or event). Any cancellation fee credit will be maintained as a credit on your account and can be used for any future purchases made within 6 months of the cancellation. Your credit is transferable to any family member.
 
After-School STEM Club Days and Multi-Day Packs:
All STEM Club Days must be used by the last day of the school for the school year in which the purchase was made. No refunds or credits for any unused Days. For cancellations made prior to 24 hours the start time of the reserved STEM Club Day will be credited back to your Multi-Day Pack in full. For cancellations within 24 hours of the start time of the reserved STEM Club Day, there is no refund or credit (with the specific exception that if the cancellation is due to the student’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit back to their Multi-Day Pack in full). STEM Club Days are transferable to any family member.
 
School Year Camps:
For camps between September 1 and May 31 of the school year: For cancellations made prior to 2 weeks of the start date of the camp, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $30 (or the total amount if it is less than $30), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations made within 2 weeks of the start date of the camp, the customer will receive a credit to their Zaniac account in the amount paid less a cancellation fee of $60 (or the total amount if it is less than $60). For cancellations of a camp on or after the start date of the camp, there is no refund or credit (with the specific exception that if the cancellation is due to the camper’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $30 per camp). Any cancellation fee credit will be maintained as a credit on your account and can be used for any future purchases made within 6 months of the cancellation. Your credit is transferable to any family member.
 
Summer Camps:
For camps between June 1 and August 31: For cancellations made at least 30 days prior to the start date of camp, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $75 per camp (or the total amount if it is less than $75), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations less than 30 days prior to the start date of the camp, there is no refund or credit (with the specific exception that if the cancellation is due to the camper’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $75 per camp). Any amount credited will be maintained as a credit on your account and can be used for any future purchases made within 1 year of the cancellation. Your credit is transferable to any family member.
 
Birthday Parties:
A customer may change the birthday party date or time up to 4 weeks prior to the birthday party date, subject to availability. Cancellations made prior to 2 weeks of the birthday party date will be refunded in full less a cancellation fee of $50. For cancellations less than 2 weeks of the birthday party date, there is no refund or credit.